 |
Remote Support
Equip your company with a computer network...AND a support plan that means business!
Platinum Support:
- Weekly Network Server Health Check, Analysis & Reporting
- Microsoft Service Pack & Security Patch Notifications
- Unlimited Remote Voice & Remote Support
- Best Effort Emergency Onsite Response
- Reduced onsite service rates
- No Charge Portal to Portal Travel
- No Premium for Emergency "Demand now" Services
- Annual Onsite Network Analyzer Reporting & Recommendations
- Annual Onsite Network Inventory (hardware & software) & Recommendations
- Monthly Support Usage Reporting
Gold Support:
- Weekly Network Server Health Check, Analysis & Reportingli>
- Microsoft Service Pack & Security Patch Notifications
Limited Remote Voice & Remote Support
- Best Effort Emergency Onsite Response
- Reduced onsite service rates
- No Charge Portal to Portal Travel
- No Premium for Emergency "Demand now" Services
- Annual Onsite Network Inventory (hardware & software) & Recommendations
- Monthly Support Usage Reporting
Silver Support:
- Weekly Network Server Health Check, Analysis & Reporting
- Microsoft Service Pack & Security Patch Notification
- Limited Remote Voice & Remote Support
- Best Effort Emergency Onsite Response
- Reduced onsite service rates
- Reduced Portal to Portal Travel (per quote)
- No Premium for Emergency "Demand now" Services
- Monthly Support Usage Reporting
Bronze Support:
- Weekly Network Server Health Check, Analysis & Report
- Microsoft Service Pack & Security Patch Notifications
- Limited Remote Voice & Remote Support
- Best Effort Emergency Onsite Response
- Standard ABSS onsite service rates apply
- No Premium for Emergency "Demand now" Services
- Monthly Support Usage Reporting
|
|
|
|
